Axis Bank launches WhatsApp Banking – Bank Anywhere, Anytime on your favorite chatting app
Axis Bank launches WhatsApp Banking – Bank Anywhere, Anytime on your favorite chatting app
• Full scale integration with banking products across Savings Account, Credit Cards, Deposits and Loans
• Enabled for both bank and non-bank customers, FAQ handling enabled via integration with Bank’s chatbot Axis Aha!
• Accelerates customer engagement and turn-around time with a personalized experience, while ensuring complete data security and privacy
Mumbai, March 03, 2021: India’s third-largest private sector bank, Axis Bank is embarking on a partnership with the popular chatting app – WhatsApp – to offer basic banking services to its customers. This will allow customers to seek information regarding their account balance, recent transactions, credit card payments, fixed and recurring deposit details, besides getting their queries answered in real-time.
By using WhatsApp Banking, customers can now chat with Axis Bank for their queries related to their banking transactions, information like nearest branch, ATM or loan centre location, and can apply for various banking products as well. They can also block their credit or debit card using the secure end-to-end encrypted messaging channel.
This initiative is in line with the Bank’s ‘Dil Se Open’ philosophy, to build sharper customer focus and greater convenience through constant innovation. Axis Bank WhatsApp Banking is available 24x7, including holidays, and the service will be available for both customers and non-customers of the bank. It is completely safe, as it works on a secure end-to-end encrypted messaging channel.
Commenting on the launch, Sameer Shetty, EVP and Head – Digital Banking, Axis Bank said: “Our objective is to re-define the role we can play in the life of our customers, by elevating digital banking to new domains of customer engagement. This technology will not only enhance customer experience, but also provide a seamless and personalized experience to all our customers, as well as non-customers.’’
To get started with WhatsApp Banking, customers simply need to send ‘Hi’ to 7036165000 on WhatsApp. If you are viewing this from Mobile or Tablets, just click here.
For more detailed information regarding Axis Bank’s WhatsApp Banking, click here.
About Axis Bank:
Axis Bank is the third largest private sector bank in India. Axis Bank offers the entire spectrum of services to customer segments covering Large and Mid-Corporates, SME, Agriculture and Retail Businesses. With its 4,568 domestic branches (including extension counters) and 11,629 ATMs across the country as on 31st December 2020, the network of Axis Bank spreads across 2,521centers, enabling the Bank to reach out to a large cross-section of customers with an array of products and services. The Axis Group includes Axis Mutual Fund, Axis Securities Ltd., Axis Finance, Axis Trustee, Axis Capital, A.TReDS Ltd., Freecharge and Axis Bank Foundation. To read more about the Bank, please visit https://www.axisbank.com
For further information on Axis Bank, please refer to the website: https://www.axisbank.com